Peace-of-mind TimeCare service level agreement support
We provide customizable TimeCare SLA (Service Level Agreement) support levels to our customers to help them keep their network clocks time-synchronized to run their critical applications reliably and in compliance with regulatory and business requirements. The base service is the high quality standard support defined in the company End-User License Agreement (EULA). TimeCare SLA support includes any combination of these services: •TimeKeeper®(TK) Software EULA •TK Grandmaster Appliance EULA • TK product installation & setup • TK network timing architecture • TK help desk (email, phone) for diagnostics & troubleshooting issues • TK software upgrades • TK-Grandmaster II appliance RMA • TK-Grandmaster II appliance extended warranty • Specific TimeCare customer requirements
Contact us to discuss your clock sync SLA requirements for your peace-of-mind TimeCare support.